Review of United Airlines

Review of United Airlines Hot

Michele Shusterman  
 
2.3 (1)
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I am also adding a review of some items from our much smaller United flight which was from Dulles to GSP.

User reviews

1 reviews

Overall rating 
 
2.3
Quality 
 
3.0  (1)
Accessibility 
 
3.0  (1)
Equipment Handling (where loaded separately - optional) 
 
1.0  (1)
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View all my reviews (3)
Overall rating 
 
2.3
Quality 
 
3.0
Accessibility 
 
3.0
Equipment Handling (where loaded separately - optional) 
 
1.0

United mishandled my daughter's wheelchair and inaccessible bathrooms

Quality

Over the years we have flown United many times out to California and back from the East coast of the US. On many occasions when my daughter was younger I travelled alone with her and it was not unusual for flight attendants and pilots to help me with our belongings (even to the next gate). This time we enjoyed the new seats that had comfort adjustments I hadn't seen before as well as free entertainment (and lots to choose from). This trip our small plane from Dulles to GSP was a different story. The plane was dirty and there was no soap in the bathroom.

Accessibility

In addition, as with all other US based airliners we have used the United bathrooms are not accessible and definitely cannot easily accommodate our daughter with a caregiver. This leaves us in a difficult position of having to leave the door slightly open sacrificing her privacy and/or having her sometimes stand on the toilet (while we hold her and open the door at the same time).

A very long ramp was installed to wheel our daughter onto the smaller plane from Dulles to GSP. We then had to carry my daughter to her seat. Perhaps if we knew the situation ahead of time we could have arranged for them to have her board in an aisle chair so that we didn't have to carry her to her seat but we didn't know.

Equipment Handling (optional)

We have been forewarned by other wheelchair users and our equipment vendor about wheelchair damage that occurs during air travel. In four years of my daughter having a wheelchair we have been fortunate to never have anything broken when flying. We have been guided to remove as many parts as possible prior to handing over the chair. Unfortunately, my daughter's chair was returned to us with one of the wheel locks detached and a bracket missing (which we didn't realize until after we got home). Also, one of the arm rests was cracked underneath making it difficult to know slide her detachable tray on her chair.
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